Here at Positive Image, we value and respect not only our clients' time but our stylists' time as well. We know life can be crazy and unexpected, but we do require at least 24 hours advanced notice from your scheduled appointment time for all cancellations. This way, other guests in need of our services can fill that time.
If you have more than one “less than 24 hours cancellation” or “No call, No show,” we will require you to leave a deposit for 50% of the full price of the service cost to hold an appointment time in the future. The deposit will be applied to your service cost on the day of the appointment, or if you cancel before the 24-hour mark, it will be refunded to you. If you cancel with less than 24 hours advanced notice, your deposit will be forfeited to the stylist your appointment was with.
If you find yourself running late, please call us and let us know, as we may still be able to accommodate you. However, if you are more than 15 minutes late, we will have to reschedule your appointment so the hair cutter does not run behind for their other clients.
We take our clients' satisfaction very seriously. If you require an adjustment to your color or cut, please contact us within seven (7) days from the date of the service.
